FAQs

How do I make a reservation?
Call or email us to request your items on a specific date. If they are available for your date, we will create an invoice with all the items reserved. Once you have paid the 50% deposit, your reservation will be confirmed.  

What are your payment terms?
The deposit will be applied to your bill, with balance due within 14 days of your event.  A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or bank-issued check only. A $35 fee is assessed on all returned checks.

What is the rental period?
Rental rates are for a one day or weekend rental. Rental fees are based on time out, not usage, so you are charged on all items whether used or not. Charges start at 25% per day for late returns.

What if I have to cancel?
Please let us know as soon as possible! If you must cancel, you will receive half of your deposit up to 14 days from the event date. If the cancellation is within 14 days of the event, the entire deposit is non-refundable. Cancellations must be made by telephone.

Is the price of delivery included?
The rental price of tents, flooring, staging, pipe & drape, and lighting includes setup. Delivery fees are dependent upon distance and time constraints. The price of our other items, such as tables, chairs, and tableware do not include delivery and setup. If you choose to have us deliver, tables and chairs will be placed in a central area near your event, or placed under the tent if you are renting one. Please call for delivery pricing outside of our area.

Do your prices include set up of the tables and chairs?
No, prices for tables and chairs are for the item only.  Our delivery rates are only for dropping off items in an organized manner.  Most setup and breakdown is handled by the caterer.  If that is not an option for you, and you really need us to set up your items, we charge an additional fee.  Chair setup is $0.75 each and table setup is $1.25 each.

What is expected when items are returned/picked up after my event?
Items need to be returned in the same shape they were when picked up/delivered. It we are picking items up, have them ready for pick up at the same location items were delivered to (if a tent was rented, place all items under the tent). You will automatically be charged if the items are not in same condition. In addition, a daily rental fee of $25 will apply for late returns. If you are not able to return your item, please call to make pick-up arrangements (fees will be apply). Client is to inform us upon arrival if something is damaged or missing.

Tableware must rinsed and placed back in their crates (glasses placed upside-down for draining). A fee will apply if there are excess food particles, dried-on sauces, etc. Linen must be shaken out, so as to be free of debris and food particles, then stacked on one of the tables. No candles are to be placed directly on the linens without an appropriate holder.

I’ve broken one of my glasses, how much will that cost me?
Fees for breakages will vary depending on which item it is.  Most glasses will be between $3-6 to replace, plates between $10-15, and linens between $60-100.  For other items that are broken or damaged, we will assess a fee based on the item needing repair or complete replacement.

What if there are weather related Issues?
We do not issue refunds for inclement weather. The client assumes all risks and hardships involved with having an outdoor event. If we arrive for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and telephone number should you be unavailable on the day of your event.

What if I want to rent something that I don’t see listed?
Please let us know! We are constantly adding new items to our inventory and we have talented craftsmen on our staff who can build just about anything. If you are asking about something we don’t provide, we most likely know someone who does and we can point you in the right direction.

TENTS

How do I decide between a frame tent and a pole tent?
Our main tent page on this website has good information about the pros and cons of each kind of tent. Please read through the information. If you are still having trouble deciding, give us a call or send an email.

Do you guys do site inspections?
If you can provide measurements of the property area to be used for tenting and there are no overhead obstructions such as power lines, trees, etc, we can easily provide tenting options. If you are concerned about the property area then let us come visit you at the site of your event so that we can help make recommendations on the tent options and sizes for your event, while taking into consideration the limits relative to the space and timing of your event site as well as your budget.

Can tents be installed without stakes?
We can provide weights to secure tents that cannot be staked due to underground utilities, hard surfaces, or asphalt that cannot be disturbed. Please mention this when ordering. Be aware that using weights instead of stakes will limit the size of the tent. This does significantly add to the cost of installing the tent.

What should I do about underground lines or sprinkler systems?
All underground utilities and/or sprinkler system need to be marked before a tent is installed. For utilities, you can call 811 or go to www.georgia811.com to request your property be marked for underground facility lines. We will not be responsible for any damage to any underground lines or sprinkler systems that are not marked or marked incorrectly.

How do I decide what size tent I need?
You can calculate the required square footage with this information:
• Sit down dinner (Round Tables) 15 square feet per person
• Stand up cocktail 5 – 6 square feet per person
• Seating at chairs only 8 square feet per person
• Dance area 2 – 3 square feet per person

And don’t forget to add extra area for your band, DJ, buffet stations, bar, etc. We are happy to help you determine the best tent size for your event. Just give us a call or send an email!

What should I do to prep my lawn before the tent arrives?
Please do not cut or water the grass the day the tent is to be delivered and set up. And it bears repeating, have all sprinkler systems and underground utilities marked before we get there. Once the tent is set up, please do not cut the grass, use a weed-eater, or water the grass.

My yard has a slope – can I still have a tent?
Yes! A frame tent can function just fine on a gentle slope. If you are dealing with a drastic slope, or just want the option of having a tent floor that is not grass, our crew are experts at creating level tent floors with our tent decking options. During a site visit we can determine the price for you.

What should I do if I am worried about rain?
You can pick out the tent you want and pay 1/3 the cost of the tent to put it on reserve. If you do not end up needing to use the tent (Yay-it didn’t rain!), you still pay the 1/3. Essentially, we will be removing that tent from our inventory, so it is unavailable for anyone else to rent. If you do end up using the tent, the entire tent cost will apply. Think of it as adding insurance – you pay for insurance hoping you won’t need it, but you are glad it is there if necessary!